Convergys Analytics Teams with Voci Technologies to Automate Categorization of Audio Survey Comments
Convergys Corporation and Voci Technologies Incorporated announced today Convergys Analytics’ selection of Voci's V-Cloud speech recognition solution to automate the extraction of business intelligence from audio.
“Each survey comment made by a customer provides critical insight into the customer experience,” said Mike Cholak, Vice President of Convergys Analytics. “Combining Convergys’s analytic expertise with Voci’s V-Cloud speech recognition capability allows us to reliably and accurately get a pulse on what our clients’ customers are thinking and feeling, in order for them to make informed business decisions.”
Said Anthony Gadient, Voci CEO, “We are excited to work with Convergys Analytics to gain better insights and emotional intelligence from their customer surveys. Voci is focused on client success, and in working with world class partners such as Convergys to enable that success.”
About Convergys Analytics: Convergys Analytics delivers consistent, quality customer experiences across the globe through an extensive portfolio of capabilities. Our team of researchers, analysts and consultants applies a sophisticated portfolio of tools and methods to lower costs and improve the customer experience. By focusing exclusively on three outcomes – improving loyalty, driving revenue, and lowering costs – our model is the strategic answer to transforming interactions into a competitive advantage. For information, visit www.convergys.com/solutions/analytics.
About Voci Technologies, Inc.: Voci Technologies enables enterprises to extract actionable Voice of the Customer Insights from their voice data. We work with our partners and clients to deliver domain and data specific speech intelligence solutions that meet our clients' business requirements for call center operations, compliance, surveys and transcription applications such as voicemail. The company pioneered the implementation of speech recognition algorithms in hardware to run orders of magnitude faster, with greater accuracy, than alternatives. Voci’s affordable speech recognizers enable customer-driven enterprises to uncover information from 100% of all customer conversations captured through call center and outbound marketing. For information, visit www.vocitec.com.
©2014 Convergys Corporation. Convergys logo is a trademark of Convergys Corporation. Voci is a trademark of Voci Technologies Incorporated.
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.