In October, Convergys, a global leader in customer management, was recognized as the 2016 China Best Outsourcing Customer Contact Center for Technical Support. This is the third straight year that Convergys China consecutively obtained this award from Golden Voice Awards, a 9-year running industry recognition hosted by 51Callcenter.
This award is given to an outsourced contact center and CRM company with significant achievement in technical capacity and customer support, significant increase in breadth of products and solutions, and major customer acquisition and operational efficiency, as well as significant satisfaction in customer service, employee engagement and public reputation.
“We seek to recognize companies and individuals that have demonstrated best practices in their industry, commending the excellence, commitment, and innovative business strategies. Award recipients are evaluated based on the highest industrial standards. The judging process is rigorous, entailing 8 months and multiple evaluation steps in dozens of cities. We finally named 73 winners among different categories, from almost 700 participants.” said Yako Yan, President of Golden Voice Award - China Best Outsourcing Customer Contact Center and CRM panel of judges at 51Callcenter.
"We are honored to receive the 2016 China Best Outsourcing Customer Contact Center for Technical Support from Golden Voice Award. The award is a testament to the exceptional service and talent demonstrated by the team in this field. We have successfully operated for 5 years in China with collective achievements. The excellence we demonstrate every day for our clients, their customers, and each other, continues to earn for us the reputation of being an industry leader, and gives us the chance to earn additional business from our existing and potential new clients. Not only have we grown our clients and our teams while maintaining superior performance, we have also successfully passed various industry audits that are critical for our business. Receiving the award for the 3rd year in a row really motivates us to continue to provide all of our clients with the very best solutions and overall performance levels in our industry, and ensure a great customer experience in every interaction.” said Susan Wang, Site Director of Convergys China.
This award reflects not only the consistently high level of excellence and expertise Convergys China provides to its clients and their customers, but also the validation of Convergys’ Mission to set the standard in our industry through unparalleled care for our clients, customers, and people.
Established in 2002, 51Callcenter is one of the most famous local portal website in Call Center & BPO industry. As one of the biggest industry portal website with the united guidance of National Software and Integrated Circuit Public Service Platform of Ministry of Industry and Information (CSIP) and China Contact Center & BPO Association (CNCBA) in Greater China, 51Callcenter has involved more than 230,000 registered members, including call center manufactories, outsourcing service vendors, SI, end users and individuals all over China.
Maintaining close interactions with renowned companies from home and abroad within the industry, 51Callcenter dedicates to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence.