Convergys Again Named a Top 50 Market Research Firm

Convergys Analytics Moves Up in the AMA Gold Top 50 2017 Report

Wednesday, June 28, 2017 10:31 am EDT

Dateline:

Cincinnati, OH

CINCINNATI, June 27, 2017 - Convergys Corporation (NYSE: CVG), a global leader in customer management, has once again been named a Top 50 market research firm on the American Marketing Association’s (AMA) Gold Report. This distinction is the result of outstanding work in the market research and voice of the customer (VOC) measurement services. The Top 50 Report is published by the American Marketing Association magazine, Marketing News, and is an annual ranking of U.S.-based market research companies based on revenues.

Convergys Analytics offers an exceptionally broad range of research and analytics services including:

“Innovative data science, effective multichannel feedback and experienced analysis enables Convergys to uniquely reveal hidden impacts, predict future behaviors, probe for deeper insight and capture emotions, especially for more challenging relationship, journey and transactional customer interactions,” said Kathy Juve, SVP, Global Marketing and Product Development. “Converting this insight into prioritized recommendations enables our client partners to leap beyond data collection and reporting with action driving improved product and service innovations, and measurable bottom-line results.”

Complex sample management, extensive research acumen, multi-mode data collection, and flexible scale and agility, are foundational Convergys research components. Additionally, the Convergys Voice of the Customer CX Software platform works to engage an entire organization in a culture of CX awareness and improvement with role-based alerts and closed loop case management.

As a Top 50 Market Research organization, Convergys Analytics offers qualitative and quantitative primary research services such as awareness and usage, concept testing, mystery shopper and predictive modeling.  Customer experience insight derived from these research engagements as well as Voice of the Customer and Customer Journey mapping enable organizations of all sizes to rely on Convergys as a comprehensive resource for customer experience insight, CX optimization, and results.

For more information on Convergys market research and analytics capabilities, visit our website: www.convergys.com/analytics.

About Convergys Analytics

Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with CX insight to action customer experience management software and services. Over 40 years of CX experience contribute to Voice of the Customer programs, Customer Journey Mapping, contact center performance enhancements and primary research to efficiently improve your customer’s satisfaction for bottom-line results. www.convergys.com/analytics

 

About Convergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit www.convergys.com to learn more about us.

Brooke Beiting, +1-513-784-4951
Senior Specialist of Communications
brooke.beiting@convergys.com